FAQ
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Frequently Asked Questions
| Question | Answer |
|---|---|
| What services do you offer? |
We offer a wide range of spa services, including massages, facials, body treatments, and more. |
| How do I book an appointment? |
You can book an appointment online through our website or by calling our spa directly. |
| What are your opening hours? |
We are open from 9 AM to 8 PM, Monday to Sunday. |
| Do you offer gift cards? |
Yes, we offer gift cards that can be purchased online or at our spa. |
| What safety measures do you have in place? |
We follow strict hygiene protocols and ensure all equipment is sanitized after each use. |
| Can I cancel or reschedule my appointment? |
Yes, you can cancel or reschedule your appointment up to 24 hours before your scheduled time. |
| Do you offer packages for couples? |
Yes, we offer special packages for couples, including massages and spa treatments. |
| What should I wear during my treatment? |
We recommend wearing comfortable clothing. For certain treatments, we provide robes and slippers. |
| Do you offer consultations before treatments? |
Yes, we offer free consultations to help you choose the best treatment for your needs. |
| Are your products organic? |
Yes, we use only organic and natural products for all our treatments. |
| Do you offer services for men? |
Yes, we offer a variety of services specifically designed for men. |
| Can I bring my child to the spa? |
Children under 16 are not allowed in the spa for safety and relaxation purposes. |
| Do you offer discounts for group bookings? |
Yes, we offer special discounts for group bookings. Contact us for more details. |
| What payment methods do you accept? |
We accept cash, credit/debit cards, and digital payments like PayPal. |
| Do you have parking facilities? |
Yes, we have free parking facilities available for our clients. |
| Can I request a specific therapist? |
Yes, you can request a specific therapist when booking your appointment. |
| Do you offer membership plans? |
Yes, we offer membership plans with exclusive benefits. Contact us for details. |
| What is your cancellation policy? |
Cancellations made within 24 hours of the appointment may incur a fee. |
| Do you offer virtual consultations? |
Yes, we offer virtual consultations for those unable to visit the spa in person. |
| How can I provide feedback about my experience? |
You can provide feedback through our website, email, or by speaking with our staff. |
